1. Order Processing

All orders are processed Monday through Friday, excluding weekends and federal holidays. Orders placed after normal business hours will be processed the following business day.
Processing times typically range from 1–2 business days, depending on order volume and product availability.

2. Shipping Methods

GenRx Peptides ships all products using trackable delivery services to ensure secure and verifiable delivery.
Carriers may include USPS, UPS, or FedEx, depending on destination and order requirements.

3. Shipping Times

Estimated transit time for most U.S. orders is 3–5 business days.
Please note these are estimated delivery times. Actual transit time may vary based on carrier delays, weather, or regional delivery restrictions.

4. Tracking Information

Once an order has shipped, a tracking number will be sent to the email address provided during checkout. Customers are responsible for monitoring tracking updates to ensure successful delivery.

5. Shipping Restrictions

GenRx Peptides currently ships within the United States only.
We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.
Orders placed using invalid or incomplete addresses may experience delays or cancellation.

6. Lost or Damaged Packages

If a shipment arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery or the last tracking update.
We will work with the carrier to initiate an investigation and, if applicable, arrange a replacement or refund.
GenRx Peptides is not responsible for packages marked as “Delivered” by the carrier but subsequently lost or stolen.

7. Address Accuracy

It is the customer’s responsibility to ensure that all shipping information entered at checkout is accurate. GenRx Peptides is not responsible for misdelivered or undeliverable packages resulting from incorrect address information.

8. Temperature-Sensitive Products

Certain products may require temperature protection during shipping. These items will be packaged with appropriate insulation or cooling materials to maintain stability during transit. We recommend that all orders be received promptly upon delivery to ensure product integrity.

9. Order Changes or Cancellations

Once an order has been processed or shipped, changes or cancellations cannot be guaranteed.
Please contact our support team as soon as possible if you need to modify or cancel an order prior to shipment.

10. Contact Information

For any shipping-related questions or assistance, please reach out to:
Email: customerservice@genrxpeptides.com
Phone: 1-800-298-1399
Business Address:
GenRx Peptides
2285 Kingsley Ave, Suite A
Orange Park, Florida 32073
Business Hours: Monday–Friday, 9 AM – 5 PM EST